Shipping Information

Shipping Policy for JoanneMeurerDesigns.com

Thank you for shopping at JoanneMeurerDesigns.com. We are committed to ensuring a smooth and efficient shipping process for all our customers. Please review our shipping policy below:

  1. Order Processing and Production Time: All our products are handmade by our trusted manufacturers. The production time for each item may vary but typically takes up to 7 days. Please note that this time frame represents the duration required to create your product before it is ready for shipment.

  2. Shipping Time: Once the production of your product is complete, we will ship it to the provided shipping address. The shipping time will depend on your location and the shipping method selected at checkout. Please note that shipping times are estimates and can vary due to factors beyond our control, such as customs delays or unforeseen circumstances.

  3. Tracking Information: We understand the importance of knowing the status of your order. As soon as your order is shipped and tracking information becomes available, we will provide you with the necessary details. This will allow you to track your package and stay updated on its progress.

  4. Multiple Items Order: If your order includes multiple items, please be aware that they may be shipped separately. This is because our products are sourced from different manufacturers to ensure the highest quality. In such cases, you will receive separate tracking information for each package.

  5. Shipping Methods and Carriers: We work with reputable shipping carriers to deliver your orders safely and efficiently. The available shipping methods will be displayed at checkout, and you can choose the option that best suits your needs. Please note that expedited shipping options may incur additional charges.

  6. International Shipping: We offer international shipping to select destinations. However, please be aware that customs regulations, duties, and taxes may apply in your country. These additional charges are the responsibility of the customer and are not included in the product or shipping costs. Please check with your local customs office for more information regarding potential fees.

  7. Address Accuracy: It is important to ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or non-delivery of your order due to incorrect or incomplete address information. Please double-check your shipping details before finalizing your order.

  8. Order Delivery and Acceptance: Once your order arrives at the provided shipping address, please inspect the package for any visible damage. If you notice any issues, please contact us immediately. Upon delivery, the responsibility for the products transfers to the customer.

  9. Changes to the Shipping Policy: We reserve the right to modify or update our shipping policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team at design@joannemeurer.com. We are here to help and will be happy to assist you.

Last updated: May 26, 2023