Return Policy for JoanneMeurerDesigns.com
Thank you for shopping at JoanneMeurerDesigns.com. We strive to provide you with high-quality products and exceptional customer service. Please review our return policy below:
Damaged or Defective Products: If you receive a damaged or defective item, we apologize for the inconvenience caused. Please contact our customer support within 7 days of receiving the product and provide details of the damage or defect along with supporting photographs, if possible. Our team will assess the situation and provide further instructions.
Return Process for Damaged or Defective Products: To initiate the return process for a damaged or defective item, please follow these steps:
a. Contact our customer support team at email@example.com within 7 days of receiving the product. Include the following details in your message:
- Order number
- Description of the damage or defect
- Supporting photographs (if applicable)
b. Our customer support team will review your request and provide you with further instructions, including the return address for the damaged item.
c. Pack the damaged product securely in its original packaging (if available) or any suitable packaging to ensure safe transportation.
d. Ship the damaged item back to us using a trackable shipping service. Please retain the shipping receipt for your records.
e. Once we receive the damaged item, our team will inspect it to verify the damage or defect.
f. If the damage or defect is confirmed, we will send you a replacement product at no additional cost. Please note that the replacement will be of the same item and design as your original purchase.
Exclusions: Please note that our return policy applies only to damaged or defective products. We do not offer refunds or replacements for other reasons such as change of mind or dissatisfaction with the design. Each product is handmade and the artwork is clearly represented. Additionally, the following items are not eligible for return:
- Products that have been used, washed, or altered
- Custom-made or personalized items
- Sale or discounted items
Customer Support: If you have any questions or need assistance with the return process, please contact our customer support team at
firstname.lastname@example.org. We are here to help and will respond to your inquiries as soon as possible.
Changes to the Return Policy: We reserve the right to modify or update our return policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
Please note that by placing an order with JoanneMeurerDesigns.com, you acknowledge and agree to abide by the terms and conditions of this return policy.
Last updated: May 26, 2023